fl999 Terms & Conditions

By accessing, registering on, or using the fl999 platform in any capacity, you agree to be bound by these Terms & Conditions in their entirety. If you do not agree with any part of these terms, you must immediately stop using the fl999 platform and close your account.

fl999 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered players via the contact email on file. Continued use of the platform following notification of changes constitutes acceptance of the revised terms. It is your responsibility to review these terms periodically for updates.

To register and maintain an account with fl999, you must satisfy all of the following eligibility criteria at all times:

• You are at least 21 years of age at the time of registration and at all times during use of the platform.
• You are registering in your own legal name, with your own valid identity documents, and not on behalf of any other person.
• You do not already hold another active or suspended fl999 account. Opening multiple accounts is strictly prohibited and will result in permanent suspension.
• You are not accessing the platform from a jurisdiction where online gaming is illegal or where fl999 has specifically restricted access.
• You have not been self-excluded from fl999 or placed on any exclusion list under the Responsible Gaming program.

fl999 may request supporting documentation to verify your eligibility at any point. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension. Providing false information during registration is a material breach of these terms and may result in permanent account closure and forfeiture of balances.

Each registered player is permitted to hold exactly one fl999 account. Your account is personal to you and may not be transferred, assigned, or sold to any other party under any circumstances.

You are solely responsible for the security of your account login credentials. fl999 is not liable for any loss or damage arising from unauthorised access to your account where you have failed to maintain adequate security. Your obligations include:

• Choosing a strong and unique password that is not used for any other online service.
• Never sharing your password, OTP code, or account access with any other person, including fl999 support staff who will never request your password.
• Logging out of your account when using shared or public devices.
• Notifying fl999 support immediately if you suspect unauthorised access to your account.

fl999 accepts deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The minimum deposit amount is ৳100. fl999 does not charge fees on standard deposits made through supported mobile financial services; however, your mobile wallet provider may apply their own transaction charges.

Withdrawal requests are subject to the following conditions:

• Withdrawals will only be processed to the same payment method used for the player's most recent deposit, subject to technical availability.
• fl999 reserves the right to perform KYC identity verification before processing any withdrawal. Required documents may include a national ID card, passport, or driving licence.
• Withdrawals associated with bonus funds are subject to the applicable wagering requirement before they can be processed. The specific rollover requirement will be stated in the bonus terms at the time the bonus is claimed.
• fl999 may delay or refuse a withdrawal if there is a reasonable suspicion of fraud, money laundering, or a breach of these Terms & Conditions.

All financial transactions on the fl999 platform are conducted in Bangladeshi Taka (BDT). fl999 does not accept deposits made from credit facilities, loans, or funds that do not belong to the account holder.

fl999 may offer bonuses, free spins, deposit match promotions, and other promotional offers to registered players from time to time. All bonus offers are subject to specific bonus terms which will be communicated at the time the offer is made available.

General bonus conditions applicable to all promotional offers unless stated otherwise:

• Bonuses may only be claimed once per player, per promotion, unless the promotional terms explicitly state otherwise.
• Bonus funds and any winnings derived from bonus funds are subject to a wagering requirement (rollover) before withdrawal. The applicable rollover will be specified in the individual bonus terms.
• fl999 reserves the right to withdraw, modify, or cancel any bonus or promotional offer at any time if abuse or irregular wagering patterns are detected.
• Bonuses are not transferable and hold no cash value until the applicable wagering requirement has been fully met.

All games available on the fl999 platform are supplied by licensed third-party game studios. The rules of each game are determined by the game studio and are displayed within the game interface. fl999 does not modify game rules or outcomes at the platform level.

The following conduct is strictly prohibited on the fl999 platform and will result in immediate account suspension and potential legal action:

• Collusion with other players to manipulate game outcomes, including in live casino games.
• Use of automated software, bots, scripts, or any artificial intelligence tools to place bets or interact with games.
• Exploiting software errors, glitches, or technical faults to gain an unfair advantage. Any winnings derived from such exploitation will be voided.
• Any form of money laundering, fraud, or use of stolen or fraudulently obtained payment credentials on the fl999 platform.

All content on the fl999 platform — including but not limited to the fl999 brand name, logo, website design, software, graphics, text, and promotional materials — is the exclusive property of fl999 or its licensors and is protected by applicable intellectual property law.

You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or exploit any fl999 content for commercial purposes without prior written consent from fl999. Unauthorised use of fl999 intellectual property may result in legal action.

fl999 is committed to responsible gaming. We offer tools to help players manage their gaming activity, including deposit limits, session time limits, cooling-off periods, and self-exclusion. These tools are accessible through your account settings or by contacting fl999 support at [email protected].

fl999 strictly enforces the minimum age requirement of 21 years. We reserve the right to suspend any account where there is a reasonable suspicion of underage use, pending age verification. The following responsible gaming principles apply to all players:

• Players may set daily, weekly, or monthly deposit limits through their account settings. Once set, a limit reduction takes effect immediately; a limit increase requires a 24-hour cooling-off period before activation.
• Players who feel they need a break from gaming may request a cooling-off period of between 24 hours and 6 weeks. During a cooling-off period, account login will be disabled.
• Players may request permanent self-exclusion from the fl999 platform. A self-exclusion request is irreversible for a minimum period of 12 months and may be made permanent upon request. Contact [email protected] to initiate self-exclusion.

To the fullest extent permitted by applicable law, fl999 and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of the fl999 platform, including but not limited to loss of winnings, loss of data, or interruption of service.

fl999 does not warrant that the platform will be available at all times without interruption, error, or security breach. fl999 will use reasonable endeavours to maintain platform availability but does not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where possible.

fl999 collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms & Conditions by reference. By registering on fl999 you consent to the collection, processing, and use of your personal data as described in the Privacy Policy.

fl999 uses SSL encryption to protect data in transit between your device and our servers. fl999 will never sell your personal data to third parties for marketing purposes. For full details of how fl999 handles your data, please refer to the Privacy Policy available at fl999.vip/privacy-policy.

You may close your fl999 account at any time by contacting [email protected]. Upon voluntary account closure, any remaining real-money balance will be returned to you via your registered payment method, subject to completion of KYC verification and provided no outstanding wagering requirements apply to the funds.

fl999 reserves the right to suspend or permanently close any account, without prior notice, where there is evidence or reasonable suspicion of: fraud, money laundering, a breach of these Terms & Conditions, or any other conduct that fl999 reasonably considers harmful to the platform or other players. In the event of closure due to a verified breach, any balance associated with fraudulent activity may be forfeited.

fl999 is strictly for players aged 21 and above. It is illegal for anyone under the age of 21 to open an account or place bets on the fl999 platform. fl999 uses age verification procedures and will suspend any account where underage use is suspected pending investigation.

For further guidance on responsible gaming, self-exclusion, deposit limits, and support resources, please visit the fl999 Responsible Gaming page at fl999.vip/responsible-gaming.

These Terms & Conditions shall be interpreted and governed in accordance with generally accepted principles of international online gaming law. In the event of a dispute arising from your use of the fl999 platform, fl999 encourages players to contact the support team in the first instance at [email protected] so that the matter can be investigated and resolved informally.

fl999 will endeavour to resolve all player disputes within 14 business days of receipt of a written complaint. If a dispute cannot be resolved through the internal complaints process, the matter may be referred to an independent dispute resolution body. fl999 does not accept jurisdiction of any specific national court system for disputes arising from platform use.

fl999 reserves the right to amend these Terms & Conditions at any time. Where changes are material — meaning they substantially affect player rights or obligations — fl999 will provide at least 7 days' notice before the changes take effect, communicated via the registered email address on your account or via a prominent notice on the fl999 platform.

Minor amendments — such as clarifications, typographical corrections, or updates to contact information — may be made without advance notice. The date at the top of this page reflects the date of the most recent update. Continued use of the fl999 platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions.