fl999 Privacy Policy

fl999 is an online gaming platform operating primarily in the Bangladesh market. fl999 acts as the data controller for all personal data collected through its platform, website, and customer support channels. If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data fl999 holds about you, please contact the fl999 Data Privacy team at [email protected].

fl999 is committed to handling your data with care, transparency, and integrity. This policy has been written in plain English to ensure that all fl999 players — including those based in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh — can easily understand their rights and the data practices of the platform.

fl999 collects personal data that you provide directly during registration and account use, as well as certain technical data collected automatically when you use the platform. The categories of personal data we collect include:

• Identity data: full name, date of birth, gender, and a copy of a government-issued identity document (national ID card, passport, or driving licence) where KYC verification is required.
• Contact data: mobile phone number and email address used for account registration and communications.
• Financial data: the payment method identifier (e.g. bKash or Nagad account reference) used for deposits and withdrawals. fl999 does not store full card numbers or banking credentials.
• Usage data: game history, betting records, session duration, login timestamps, and platform interaction logs used to monitor account activity and ensure fair play.
• Technical data: IP address, device type, browser type and version, operating system, and approximate geographic location derived from IP. This data is used for security, fraud prevention, and platform optimisation.
• Communication data: records of emails, support tickets, and live chat conversations between you and the fl999 support team, retained for quality assurance and dispute resolution purposes.

fl999 only collects data that is necessary for the specific purpose for which it is collected. We do not collect sensitive categories of data such as racial or ethnic origin, religious beliefs, political opinions, biometric data, or health data unless specifically required by applicable law or regulation.

fl999 uses your personal data only for legitimate purposes that are directly connected to operating the platform and serving your needs as a player. The specific purposes for which your data is processed include:

• Account creation and management: verifying your identity, setting up your player account, and maintaining accurate account records.
• Payment processing: facilitating deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining financial transaction records.
• Fraud and security monitoring: detecting and preventing fraud, money laundering, underage use, and other activity that violates fl999 Terms & Conditions.
• Customer support: responding to your queries, resolving disputes, and improving the quality of our support services.
• Platform improvement: analysing aggregated and anonymised usage data to improve game selection, performance, and the overall player experience for players across Bangladesh.

fl999 processes your personal data on the following legal bases, depending on the nature of the processing activity:

fl999 does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. However, fl999 may share your data with carefully selected third-party service providers where necessary to operate the platform and deliver services to you.

Categories of third-party recipients with whom fl999 may share your data include:

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) for the sole purpose of processing your financial transactions.
• Identity verification and KYC service providers who assist fl999 in verifying the identity and age of registered players.
• Game studio and software providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) whose games are hosted on the fl999 platform. These providers may receive session-level technical data but do not receive personally identifiable information.
• Law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where fl999 is required by law to disclose your data, or where disclosure is necessary to protect the rights, property, or safety of fl999, its players, or the public.

fl999 respects your rights regarding your personal data. You have the following rights, which you may exercise at any time by contacting the fl999 data privacy team at [email protected]:

• Right of access: the right to obtain a copy of the personal data fl999 holds about you.
• Right of rectification: the right to request that fl999 correct any inaccurate or incomplete personal data held about you.
• Right to erasure: the right to request deletion of your personal data, subject to legal data retention obligations that may require fl999 to retain certain records for a specified period.
• Right to restrict processing: the right to request that fl999 restricts the processing of your personal data in certain circumstances, for example while a correction request is being investigated.
• Right to withdraw consent: the right to withdraw any consent you have previously given to fl999 for processing your personal data, without affecting the lawfulness of processing carried out prior to withdrawal.

fl999 will respond to all data rights requests within 30 calendar days of receipt. Where a request is particularly complex or involves a large volume of data, fl999 may extend this period by a further 30 days and will notify you of the extension in writing.

fl999 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, access controls limiting internal staff access to personal data on a need-to-know basis, regular security assessments of platform infrastructure, and secure storage of KYC documents with restricted access.

While fl999 uses commercially reasonable security measures, no platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, fl999 will notify affected players without undue delay and will take immediate steps to mitigate the impact of the breach.

fl999 uses cookies and similar tracking technologies to operate the platform, remember your session, and improve your experience. Cookies are small text files stored on your device. fl999 uses the following categories of cookies:

The types of cookies fl999 uses are:

• Essential cookies: strictly necessary for the platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: optional cookies that help fl999 understand how players use the platform — for example, which games are most popular, how long sessions last, and where players encounter difficulties. This data is aggregated and anonymised. You may opt out via your browser settings.
• Preference cookies: optional cookies that remember your platform settings such as language preference and display options, so you do not have to re-configure them on each visit. You can delete these via your browser without affecting platform access.

fl999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In general: account data is retained for the duration of your active account and for a period of 5 years following account closure to comply with financial record-keeping and anti-money-laundering obligations; KYC documents are retained for 5 years from the date of submission or from the date of account closure, whichever is later; transaction records are retained for 5 years from the transaction date; support correspondence is retained for 3 years from the date of the last interaction.

When the retention period for a category of data expires, fl999 will securely delete or anonymise the data so that it can no longer be linked to you as an individual. You may request early deletion of your data by contacting [email protected], subject to the mandatory retention periods described above.

The fl999 platform is strictly for adults aged 21 and above. fl999 does not knowingly collect personal data from individuals under the age of 21. If fl999 discovers or is notified that personal data belonging to an underage individual has been collected, fl999 will immediately suspend the associated account and delete the data without undue delay.

If you believe that a minor has registered on the fl999 platform, please contact [email protected] immediately so that the matter can be investigated and resolved promptly. Protecting minors from gambling is a core commitment of fl999's responsible gaming programme.

fl999 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes — meaning changes that substantially affect how we handle your personal data or your rights — we will notify you by email to the address on your registered account at least 7 days before the changes take effect.

The date at the top of this page shows when this Privacy Policy was last updated. Continued use of the fl999 platform following notification of changes constitutes your acceptance of the revised policy. If you do not agree with the changes, you should close your fl999 account before the effective date of the revised policy.

If you have any questions, concerns, or complaints about how fl999 handles your personal data, or if you wish to exercise any of your data rights, please contact the fl999 data privacy team. We aim to respond to all privacy-related enquiries within 5 business days.

Data Privacy Contact: [email protected]. Our support team is available 24/7 and handles all data privacy requests in addition to standard account support. When contacting us about a data rights request, please include your registered account username or email address so we can locate your records promptly.